We1 Terms & Conditions – Malaysia Platform Terms of Use

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "Member") and we1 ("Platform", "we", "us") governing the use of the website, mobile application, and all services provided under the we1 brand. This document applies to all players who access or use the we1 platform from any location in Malaysia.

By registering an account, making any deposit, or using any feature on the we1 platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. This agreement is valid and binding even without a physical signature.

We1 reserves the right to update or modify these Terms at any time without prior notice. That said, we will make reasonable efforts to inform players of significant changes via their registered email or in-platform notifications. Continued use of the we1 platform following any changes constitutes acceptance of the updated Terms.

To be eligible to register and use the we1 platform, you must meet all of the following requirements:

• Age: You must be at least 18 years old at the time of registration. we1 takes its responsibility for underage protection seriously and reserves the right to request age verification documents at any time.
• Legal capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared legally incompetent are not eligible to register.
• One account only: Each individual is only permitted to hold one active account on the we1 platform. Holding more than one account is a serious violation and may result in the closure of all associated accounts and forfeiture of balances.
• Accurate information: All information provided during registration and verification must be accurate, complete, and up to date. Providing false information is grounds for immediate account closure.

Registering a we1 account is free and involves a few basic verification steps. During sign-up, you will be required to provide a valid Malaysian phone number, a strong password, and your explicit agreement to these Terms.

We1 reserves the right to carry out identity verification procedures ("KYC" — Know Your Customer) at any time, particularly prior to processing a first withdrawal or when cumulative transaction amounts exceed a certain threshold. Documents that may be requested include a copy of your Malaysian identity card (MyKad), a recent bank statement, or proof of address.

You are solely responsible for maintaining the security of your account password. we1 will never ask for your password through any channel. Any unauthorised activity that occurs on your account as a result of your own failure to keep your password secure is your responsibility.

We1 accepts deposits via the following local Malaysian payment methods:

• Touch 'n Go eWallet
• DuitNow (instant bank transfer)
• GrabPay
• Boost eWallet
• ShopeePay
• FPX – Maybank2u
• FPX – CIMB Clicks

The minimum deposit is RM 30 per transaction. There is no maximum cap on standard deposits; however, deposits above a certain amount may require additional verification in accordance with our compliance policy. All deposits are processed in Malaysian Ringgit (MYR) only.

You must use a payment method registered in your own name. Deposits from another person's account or e-wallet are not permitted and may result in funds being frozen and your account suspended pending investigation. we1 is not responsible for any deposit processing delays caused by third parties such as e-wallet providers or banking institutions.

Withdrawal of winnings from the we1 platform is subject to the following conditions:

• Minimum withdrawal: RM 50 per withdrawal request.
• Daily withdrawal limit: Standard members may withdraw up to RM 10,000 per day. This limit varies by VIP tier — up to RM 100,000 per day for Diamond members.
• Processing time: Withdrawals are typically processed within 3 to 15 minutes. In certain cases requiring additional review, the process may take up to 24 hours.
• Withdrawal method: Withdrawals are processed only to the same payment method used for the deposit, or to a verified bank account in your name.

We1 reserves the right to place withdrawals on hold for identity verification purposes or to investigate suspicious activity. If an investigation confirms fraud or a breach of these Terms, we1 reserves the right to void the relevant winnings and close the account without payment.

Winnings derived from bonuses that have not yet met the minimum wagering requirements are not eligible for withdrawal until those requirements are fulfilled. All wagering requirements for each promotion are clearly stated in the respective promotion's terms.

We1 offers a range of bonuses and promotions from time to time to enhance our members' gaming experience. All bonuses are subject to specific conditions stated in their respective promotion terms, which form part of these Terms.

General conditions applicable to all we1 bonuses include:

• Each bonus may only be claimed once per member, household, IP address, or device — unless otherwise stated.
• Bonus abuse, including opening multiple accounts to claim bonuses repeatedly, is a serious violation that will result in account closure and forfeiture of all balances.
• The wagering requirement for each bonus must be met within the specified time frame. Bonuses that expire without the wagering requirements being fulfilled will be automatically voided.
• We1 reserves the right to withdraw or modify any promotion at any time without prior notice, particularly in the event of technical errors or unforeseen circumstances.

The we1 VIP Rewards Programme has four tiers — Silver, Gold, Platinum, and Diamond. VIP membership is awarded based on cumulative wagering value within a defined period and is subject to periodic review by we1. we1 reserves the right to downgrade a member's VIP tier if their wagering activity does not meet the minimum requirements for that tier within the specified timeframe.

All games available on the we1 platform — including slots, baccarat, roulette, poker, live casino, and Sports Betting — are conducted in accordance with their respective standard rules. Detailed rules for each game can be accessed in the help section of the we1 platform.

We1 uses a random number generator (RNG) that has been audited and certified by an independent body to ensure fairness across all probability-based games. The outcome of every game round is entirely random and cannot be influenced by any party, including we1's own technical team.

For Live Casino games, all sessions are fully recorded. Should any dispute arise regarding game outcomes, these recordings may be used as reference during the resolution process. we1's decision in resolving game-related disputes is final.

The following activities are strictly prohibited on the we1 platform and may result in immediate account suspension or closure:

• Multiple account registration by the same individual or entity.
• Use of bots, automated software, or third-party assistance tools to play or place bets in any form.
• Player collusion in a poker game or any other game — including sharing card information or unauthorised strategy coordination.
• Attempting to exploit any technical vulnerabilities, system errors, or bugs within the we1 platform for unauthorised gain.
• Money laundering activities or the use of funds from illegal sources for deposits.
• Bonus abuse including repeated deposits and withdrawals solely to meet bonus requirements without genuine intent to play.
• Use of VPN or proxy to conceal their true location or access the platform from a restricted region.
• Threatening, harassing, or bullying other players or we1 support staff through any communication channel.

We1 uses advanced monitoring technology to detect all activities listed above. Players found to be in violation of any of these prohibitions will face immediate action without the need for a detailed explanation beforehand.

We1 reserves the right to suspend, restrict, or close any account at any time for reasons including but not limited to: breach of these Terms, suspicious activity, requests from authorities, or player protection purposes.

Players may also request a self-exclusion ("self-limit") through several options available in the we1 account dashboard:

• Temporary break: 24 hours, 48 hours, 7 days, or 30 days — your account cannot be accessed during this period.
• Daily/weekly deposit limit: Set the maximum amount you can deposit in a single day or week.
• Daily loss limit: Set the maximum amount of losses you are willing to absorb in a single day.
• Self-exclusion: Permanently closing your account with a minimum period of 6 months. This option cannot be reversed before the period expires.

For players who opt for self-exclusion, we1 is committed to sending no marketing communications to them during the exclusion period. However, it remains the player's own responsibility not to attempt to open a new account while the self-exclusion is active.

To the extent permitted by applicable Malaysian law, we1 shall not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Use of, or inability to use, the we1 platform due to technical disruptions, system maintenance, or circumstances beyond our control.
• Game or betting outcomes — we do not guarantee winnings in any game.
• Unauthorised access to your account resulting from your own failure to keep your password secure.
• Delays in deposit or withdrawal processing caused by third parties such as banking institutions or e-wallet providers.
• Loss of profits, revenue, or business opportunities not directly attributable to we1's fault.

We1's liability in any case shall not exceed the amount of your account balance at the time of the incident giving rise to the claim. This provision applies to the fullest extent permitted by applicable law.

We1 collects, processes, and stores your personal data in accordance with Privacy Policy which forms part of these Terms. By using the we1 platform, you agree to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected includes, but is not limited to: phone number, financial transaction details, platform usage data, and any information you voluntarily provide. We use this data for identity verification, transaction processing, service improvement, and compliance with legal obligations.

We1 does not sell or transfer your personal data to third parties for marketing purposes without your consent. You have the right to access your personal data, request corrections, or ask for deletion by contacting our team at support@we1.click.

We1 reserves the right to amend, update, or replace any part of these Terms at any time. Amendments take effect immediately upon publication on our website unless a different effective date is specified. We will make reasonable efforts to notify players of significant changes via in-platform notifications or email.

It is your responsibility to review these Terms periodically. Your continued use of the we1 platform following any amendments constitutes your acceptance of the revised terms.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising in connection with these Terms or the use of the we1 platform that cannot be resolved through amicable negotiation shall be referred to the jurisdiction of a competent court in Malaysia.